Orders & Payments

Last Updated: 22/11/2025

Thank you for shopping at Cekupala. This Orders & Payments Policy explains how orders are placed, processed, and paid for on our website (cekupala.com). By placing an order with us, you agree to the terms outlined below.

1. Placing an Order

  • Orders can be placed directly through our website using the available checkout system.

  • When you place an order, you are making an offer to purchase the selected items based on our Terms & Conditions.

  • Cekupala reserves the right to accept or decline any order for reasons including, but not limited to:

    • Product availability

    • Suspicious or incomplete information

    • Payment verification issues

You will receive an order confirmation email/SMS after successfully placing an order.

2. Order Verification

Before processing your order, we may perform additional verification steps such as:

  • Confirming payment details

  • Validating shipping information

  • Contacting you for clarification if needed

Orders will not be shipped until payment is verified.

3. Product Availability

  • All products are subject to availability.

  • In the event an item becomes unavailable after your order is placed:

    • You will be notified immediately.

    • You may choose to replace the item, wait for restock (if available), or request a refund.

4. Pricing & Currency

  • All prices displayed on our website are in Malaysian Ringgit (RM) unless stated otherwise.

  • Prices are subject to change without prior notice.

  • Discounts, vouchers, or promotions cannot be combined unless specifically stated.

5. Accepted Payment Methods

We accept the following secure payment options:

  • Online Banking / FPX

  • Credit & Debit Cards (Visa, Mastercard, etc.)

  • E-Wallets (e.g., GrabPay, Touch ‘n Go, Boost) — if enabled

  • Payment Gateways integrated on our website

All payments are processed through secure third-party providers.

6. Payment Security

  • Your payment information is handled securely using encrypted payment systems.

  • Cekupala does not store your full credit card or banking details.

  • If any suspicious or unauthorized charges occur, you must notify your bank and contact us immediately.

7. Order Changes & Cancellations

Before Shipping

You may request order modifications or cancellations before the order is shipped by contacting our support team.

After Shipping

Once an order is dispatched, it can no longer be changed or canceled.
You may refer to our Return & Refund Policy for further assistance.

8. Failed or Declined Payments

If a payment fails or is declined:

  • The order will not be processed.

  • You may retry using another payment method.

  • If funds are deducted due to gateway issues, please allow 3–7 business days for automatic reversal by your bank.

9. Fraud Prevention

To ensure customer safety and prevent fraudulent transactions, we may:

  • Request additional documents

  • Suspend suspicious orders

  • Report fraudulent activity to relevant authorities

Any attempt at payment fraud will result in immediate account suspension.

10. Invoice & Receipt

After payment is completed:

  • A digital invoice or receipt will be emailed to you.

  • You may request an official invoice for business claims or accounting purposes.

11. Contact Us

For any questions regarding orders or payments, please contact:

Email: hq.cekupala@gmail.com
Phone: +60 14 609 4830
Address:
11A Jalan Yu 1,
Taman Yu, 45800 Jeram,
Kuala Selangor, Selangor, Malaysia.