Shipping Policy


Last Updated: 22/11/2025

Thank you for shopping with Cekupala! This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms below.

1. Processing Time

  • All orders are processed within 1–3 business days after payment is received.

  • Orders are not shipped on weekends or public holidays.

  • During peak seasons, promotions, or product launches, processing times may be slightly longer.

2. Shipping Methods & Delivery Time

We use trusted courier partners to ensure safe and speedy delivery.

Within Malaysia
Location Estimated Delivery Time
West Malaysia 2–5 business days
East Malaysia 3–7 business days

Delivery times are estimates only and may vary depending on courier workload, weather, location, or unforeseen delays.

3. Shipping Fees

  • Shipping fees are calculated at checkout based on weight, destination, and ongoing promotions.

  • Free shipping may be offered for orders above a minimum spend, as stated on our website.

4. Order Tracking

  • Once your order is shipped, you will receive a tracking number via email/SMS.

  • Tracking updates may take 24–48 hours to appear in the courier’s system.

5. Wrong Address or Undeliverable Packages

  • Customers are responsible for providing accurate shipping information.

  • If a package is returned due to an incorrect address, unclaimed parcel, or failure to receive, additional reshipping fees may apply.

  • Cekupala is not responsible for delays caused by incomplete or incorrect shipping details.

6. Damaged or Missing Items

If your parcel arrives damaged or items are missing:

  1. Take clear photos of the packaging and items.

  2. Contact us within 48 hours of receiving your order.

  3. Provide your order number and supporting evidence.

We will investigate and assist you with a replacement or solution based on our policies.

7. International Shipping

  • We currently ship to selected international destinations (if available).

  • International orders may be subject to customs duties, import taxes, or handling fees, all borne by the customer.

  • Delivery times may vary depending on the destination’s customs process.

8. Delays Beyond Our Control

Cekupala is not responsible for delays caused by:

  • Courier service interruptions

  • Natural disasters

  • Customs clearance

  • High-volume shipping periods

  • Incorrect customer information

However, we will assist you in tracking and resolving issues whenever possible.

9. Contact Us

If you have questions about this Shipping Policy or need help with your order, please reach out:

Email: hq.cekupala@gmail.com
Phone: +60 14 609 4830
Address:
11A Jalan Yu 1,
Taman Yu, 45800 Jeram,
Kuala Selangor, Selangor, Malaysia.