Terms & Conditions

 

Last Updated: Nov 24, 2025

Welcome to Cekupala! By accessing or using our website (cekupala.com), you agree to the following Terms & Conditions (“Terms”). If you do not agree, please discontinue using our website and services.

1. Company Information

This website is operated by:
Cekupala Empire Sdn Bhd
Company No.: PG0516887-U
11A Jalan Yu 1, Taman Yu,
45800 Jeram, Kuala Selangor, Selangor, Malaysia.
Referred to as “we”, “us”, or “Cekupala”.

2. General Terms

  • The use of this website is subject to these Terms and all applicable laws.

  • We reserve the right to modify, suspend, or discontinue any part of the website at any time without prior notice.

  • By using our site, you represent that you are at least 18 years old or accessing the site under the supervision of a parent/guardian.

3. User Account

  • To make purchases, you may be required to create an account.

  • You are responsible for maintaining the confidentiality of your account details.

  • You agree to provide accurate, current, and complete information during registration.

  • Notify us immediately if you suspect unauthorized access to your account.

4. Products, Pricing & Promotions

  • All products advertised on our website are subject to availability.

  • Prices listed are in Malaysian Ringgit (RM) unless stated otherwise.

  • Prices, promotions, and offers such as “Buy 5 Free 1” may change or be discontinued at any time without notice.

  • Product images are for illustration purposes; actual items may vary slightly.

5. Orders & Payments

  • All orders are subject to acceptance and availability.

  • Payment must be made in full before your order is processed or shipped.

  • We use secure third-party payment providers.

  • If a transaction appears unauthorized or suspicious, you must inform us immediately.

6. Shipping & Delivery

  • Delivery times displayed during checkout are estimates only and may vary by location and stock availability.

  • Shipping fees may apply unless stated otherwise.

  • You are responsible for providing correct delivery information.

  • We are not liable for delays caused by courier, customs, or unforeseen circumstances.

7. Returns, Exchanges & Refunds

  • Returns or exchanges are allowed only if the item is unused, unopened, and in its original packaging—unless damaged upon receipt.

  • You must provide proof of purchase and contact us within the specified return period.

  • Return shipping costs may be borne by the customer unless stated otherwise.

  • Refunds, if approved, will be processed using the original payment method.

8. Customs, Duties & International Shipping

  • For orders shipped outside Malaysia, additional customs duties, taxes, or import fees may apply.

  • These charges are the responsibility of the customer.

  • We are not responsible for delays due to customs clearance.

9. Intellectual Property

  • All content, logos, graphics, product descriptions, images, and website materials are owned by Cekupala or licensed to us.

  • You may not copy, reproduce, distribute, or modify any content without our written permission.

10. Limitation of Liability

  • Our website and products are provided “as is” without any guarantees or warranties.

  • Cekupala shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

  • Nothing in these Terms limits your rights under Malaysian law.

11. Amendments to Terms

  • We may modify these Terms at any time.

  • Updated versions will be posted on this page with a new effective date.

  • Continued use of the website indicates acceptance of the revised Terms.

12. Governing Law

These Terms are governed by and interpreted in accordance with the laws of Malaysia.
Any disputes shall be resolved in Malaysian courts.

13. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Email: hq.cekupala@gmail.com
Phone: +60 14 609 4830
Address:
11A Jalan Yu 1,
Taman Yu, 45800 Jeram,
Kuala Selangor, Selangor, Malaysia.